Frequently Asked Questions
What is Stronghold?
Stronghold is a secure, easy to use platform that enables bank-to-bank transfers for direct electronic payments. Learn more here. https://stronghold.co
How do I use Stronghold?
Where can I use Stronghold?
Stronghold can only be used on purchases made on The Farmacy Santa Barbara’s website https://www.thefarmacysb.com. Stronghold cannot be used as a form of payment for in-store purchases. Stronghold can be used on any mobile device with an active phone number. Remember, payment instructions are only sent to the number you registered your account and completed the purchase with.
What forms of payment support Stronghold pay?
What are Stronghold’s privacy practices?
Is there a charge to use Stronghold?
RETURNS & EXCHANGES
How do I return or exchange an item purchased using Stronghold?
Is there a minimum that I must spend in order to use Stronghold?
Is there a limit to how much I can spend on a single transaction using Stronghold?
When do I know I’ve been approved to make a purchase using Stronghold?
Can I use Stronghold if I’m an international customer?
There’s no banking limitation when referencing banks within the Stronghold network so if they’re listed there, it works, but customers with a non-US phone number will likely not receive the SMS text message.
Is there a minimum age requirement for using Stronghold?
When will my items be ready for pick-up if I used Stronghold to purchase the items?
When will my items be delivered if I used Stronghold to purchase the items?
How does the payment work?
Will I be notified when my payment is complete or denied?
Can I change payment after the order is placed?
What happens if my payment is not approved by Stronghold?
Can I modify an order that I used Stronghold for?